HOURS OF OPERATION, effective March 31,2020:
Maite Drive-up Tellers:
Monday-Friday: 10AM to 1PM | Saturday: Closed
Monday-Friday: 9AM to 1PM | Saturday: Closed
Tamuning and Dededo centers remain closed.
Stay connected with us and to your accounts through online, mobile and phone banking. Call the Contact Center at 477-8736 if you need assistance with enrolling.
We continue to evaluate our services to ensure we're doing our part to keep our community safe while best serving our members.
Other Payment & Deposit Channels: During operating hours, members may drop payments and deposits (cash and check accepted) through the Express Drop Box located at the side entrance. In-branch ATMs at Maite and Tamuning Member Centers are also accepting cash and check deposits. Dededo Member Center ATM is accepting only check deposits at this time.
COVID-19 LOAN DEFERMENT PROGRAM:
3-Month Loan Deferment
Coast360 Federal Credit Union has extended its three-month loan deferment to include auto, mortgage and business loans in an effort to provide individual and business members relief from the COVID-19 impact.
For Personal, Auto and Mortgage Loans
Members should email email@example.com with a contact number to initiate the process. Members without access to email can call the Credit Union's deferment hotline at 477-0124. Members are urged to refrain from sending any account numbers or other sensitive information. No documentation is necessary.
For Business Loans
Member Businesses should email firstname.lastname@example.org to request a deferment. The member business team will begin processing requests on April 1, 2020.
Waived Late Fees
Late payment fees for mortgage and business loans will be waived for the periods of April, May and June 2020.
While credit cards are not included under the three-month deferment program at this time, the Credit Union will waive late payment fees from April through June 2020.
Due to increased volume, members should expect longer hold times through our Contact Center and deferment hotline.
March 13, 2020 Update:
Coast360 Federal Credit Union is committed to ensuring the health and safety of our employees, members and community. We are monitoring the situation closely through information from local and national health officials and are prepared with alternatives to continue serving you in an efficient and safe manner.
At this time, we are keeping normal business hours for our member centers and Contact Center, while exploring remote work operations for our employees. We strongly encourage the use of our Online, Mobile and Telephone Banking services as your primary channels for banking. Learn more about them here.
If you have been financially impacted by the COVID-19 situation, we are here to help. For information about how Coast360 may be able to assist, please contact our Credit Solutions Services team at (671) 477-0124 or email@example.com.
We want to keep you informed with how the latest developments may impact our usual operations. Stay updated at coast360fcu.com/covid19 and follow us on Facebook at facebook.com/Coast360FCU.
March 9, 2020 Update
Coast360 Federal Credit Union is committed to safeguarding the health of our members, employees and community. We continue to monitor updates regarding Coronavirus and want to keep you informed of plans and policies to keep you protected.
COVID-19, also known as the Coronavirus, is a respiratory illness that was initially identified in Wuhan, China, and has now been detected in over 50 locations around the world, including the United States. The Credit Union is following the guidance from the Centers for Disease Control to prevent exposure to the virus by both our members and employees.
We are taking steps to ensure extra cleanliness and hygiene during this time. All member centers and offices have been equipped with additional hand sanitizers and disinfectants. We have arranged for our cleaners to perform additional cleaning rounds throughout the day. We encourage members and staff to wash hands frequently and utilize the hand sanitizers before and after transactions. You can expect to see staff cleaning frequently touched surfaces more often. In addition, we have asked our employees to limit physical contact with each other and our members. Our typical greeting with a handshake will not be extended until the virus is under control, and the official recommendations are updated.
Additionally, we invite our members to take advantage of our digital banking services and our Contact Center in place of coming into the member centers. If you don’t already use these services, we strongly encourage you to enroll in these alternate banking channels: Coast Online and Coast Mobile. Simply ask any Coast360 representative for more information or call us at 477-8736. Please be aware that hold times through our Contact Center may be slightly longer due to the increased volume. Further precautions can be taken by utilizing your debit or credit card for purchases instead of handling cash.
Let's all do our part.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Use a tissue to cover your nose and mouth when coughing and sneezing, and then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations for using a facemask.
- CDC does not recommend that people wear a facemask to protect themselves from respiratory diseases, including COVID-19.
- Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. People who are taking care of someone in close settings (at home or in a health care facility) should also wear a facemask.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
Stay diligent and do not let fear cloud your judgment when accessing links from emails and social media regarding COVID-19 Information.
The FTC has published the following article to protect yourself from scammers. https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines?utm_source=govdelivery
The Department of Homeland Security provides information on how to defend yourself from COVID-19 Cyber Scams. https://www.us-cert.gov/ncas/current-activity/2020/03/06/defending-against-covid-19-cyber-scams
World Health Organization has published advice for the Public regarding how to protect yourself from scammers. https://www.who.int/about/communications/cyber-security
Stay up to date with trustworthy information
The Centers for Disease Control has created a page where they are posting the most up to date and reliable information at https://www.cdc.gov/coronavirus/2019-ncov/index.html
There is a lot of information being shared about the spread of COVID-19, and much of it is not from reliable sources. Facebook and other social channels are taking action to prevent the spreading of misinformation https://about.fb.com/news/2020/01/coronavirus/
We will continue to monitor updates on what is happening and take the necessary steps to be prepared. As things develop, we will advise any changes through our additional communication channels. Stay updated at coast360fcu.com/covid19 and follow us on Facebook at facebook.com/Coast360FCU.Go to main navigation