COAST360 BUSINESS ONLINE
AND BUSINESS MOBILE BANKING AGREEMENT AND DISCLOSURE
This
Agreement or contract covers your rights and responsibilities, as well as those
of Coast360 Federal Credit Union (“Coast360” or “Credit Union”) regarding
Coast360 Business Online Banking and Coast360 Business Mobile service and any
of its features. Coast360 Business Online Banking and Coast360 Business Mobile
allow you to electronically communicate with Coast360 and initiate account
transactions, bill payments and funds transfers through your account(s). In
this Agreement, the words "you," "yours," and “member(s)”
refer to those who request and use Coast360 Business Online, Coast360 Business
Mobile, Coast360 Card Control, Small
Business Bill Pay, Mobile Deposit services and eStatements including any joint
owners of accounts accessed under this Agreement or any authorized users of
this service. The words "we," "us," and "our"
mean Coast360. The word "account" means any one or more share and/or
loan accounts you have with Coast360. By requesting and using the Coast360 Business
Online and Coast360 Business Mobile services, each of you, jointly and
severally, agree to the terms and conditions in this Agreement, the Credit
Union’s Membership and Account Agreements and any subsequent amendments.
COAST360
BUSINESS ONLINE AND COAST360 BUSINESS MOBILE ACCESS
The
Credit Union provides you with access to your account over the Internet via
Coast360 Business Online and Coast360 Business Mobile applications. Access and
usage of these applications and any of the features are made available to
authorized users under conditions described in this document, and in terms of
agreements required when using, or enrolling into each separate feature such as
Transfers to/Withdrawals From another financial institution, Bill Pay, Alerts,
Stop Payments, Card Control, and Mobile Deposits.
Access
is a privilege and may be revoked at any time without any prior notice in the
event of suspicion of fraud as determined by the Credit Union staff or reported
by you. Specific data about your online access, including your location and
computer or mobile device identifying information, are recorded and monitored
for security purposes. The Credit Union provides you with the tools to monitor
your online account access via the “User Activity” feature. These and other
security features can be accessed from Coast360 Business Online. It is your
responsibility to monitor and report any unusual online account activity.
SYSTEM
REQUIREMENTS
Coast360
Business Online and Coast360 Business Mobile allow for convenient access to
your account information 24 hours a day.
Coast360
Business Online System Requirements
To use
Coast360 Business Online you must have Internet access, the most current web
browser, as well as your User ID and Password. Third-party fees may apply for
data and internet access. Contact your mobile or internet carrier for
additional information.
Coast360
Business Mobile Application Requirements
To use
Coast360 Business Mobile, you must have a mobile device with internet access
and with the most current iOS or Android™ Operating System or a version before
the most current version. You must also have your User ID and Password.
Third-party fees may apply for data and internet access. Contact your mobile or
internet carrier for additional information.
To
access your account, download the Coast360 Federal Credit Union Mobile
Application from your device’s application store. The Operating System version
must be compatible with the latest version of the application, as determined by
your device’s application store.
YOUR
PHONE NUMBERS AND E-MAIL ADDRESS
A phone number
and an e-mail address are required to access Coast360 Business Online. It is
your responsibility to maintain the most current phone numbers and email
addresses with the Credit Union.
We may
remind you of an invalid e-mail address on file as you log into Coast360
Business Online and may reset your statement selection back to paper statements
if a current e-mail address is not provided. A service fee may be charged to
your account for handling returned undeliverable e-mails as stated in the Common
Fee Schedule.
We will
use the primary Coast360 Business Online e-mail address to notify you:
· Whenever
a new message is received within your Coast360 Business Online Secure Message
box;
· Of any
exceptions that occurred when processing your Bill Payments, Mobile Deposits,
or Card Control;
· Of any
exceptions that occurred when transferring funds between other financial
institutions;
· When
your statement is available online;
· Of any
account-related promotions and additional information.
YOUR
COAST360 BUSINESS ONLINE PASSWORD
Your Coast360
Business Online user ID and password are required for Coast360 Business Online
access. A password can be eight (8) to thirty-two (32) alphanumeric characters,
including most special characters. You are responsible for securely maintaining
your account number or Coast360 Business Online User ID and Password. You are
responsible for transactions by you and your authorized users. Unauthorized or
suspicious account access should be reported immediately.
By
establishing a user ID and password, you and your authorized users agree to
these best practices:
a.
Never disclose your user ID and password or otherwise make it
available to anyone, including other joint owners on the account.
b.
Never disclose your password to Coast360.
c.
Regularly change your password and use special characters to
make it more secure. Avoid words that can be found in any personal
identification documents or dictionary. For security purposes, your password
must meet these complex requirements:
d.
8-32 characters total
e.
At least 1 uppercase letter
f.
At least 1 lowercase letter
g.
At least 1 number
h.
At least 1 of these special characters: ~!@#$%^&*()_+-={}|:;=?,./
COAST360
BUSINESS ONLINE ALERTS
The
Coast360 Business Online Alerts system is designed to notify you of specific
actions taking place on your account, for security purposes or as specified by
you. Customized Transactional Alerts (“Alerts”) allow you to receive information
about your account including balance changes, checks cleared, particular
transaction types, loan payments due or past due, and maturity dates via email.
You may initiate, change or cancel your customized Alerts through Coast360
Business Online.
Up to
three (3) e-mail addresses can be configured to deliver any of the available
alert notifications. It is your responsibility to maintain these e-mail
addresses.
Alerts
are designed to give you timely notice of specific events, but may not always
provide immediate notice. You may encounter errors, interruptions, delays, or
failures in the receipt of your Alerts. We cannot guarantee, nor assume
liability for losses or damages in connection with, the timeliness, delivery, misdelivery,
reliability, totality, or deletion of Alerts, whether received or not by you
and any actions you take or do not take in reliance of Alerts or your failure
to respond to Alerts. The Credit Union may deactivate, without any prior
notice, any alerts set up on closed accounts or those that were sent to an
e-mail address that is returned undeliverable.
RIGHT TO
CANCEL TRANSFERS
If you
have used Coast360 Business Online to schedule future, one-time or recurring
transfers within your account, to another Coast360 member’s account, or an
account at another financial institution, you can cancel those transfers,
provided the funds to be transferred have not yet been withdrawn from your
Coast360 account or the debit has not yet been sent to our ACH Operator for
processing.
STOP
PAYMENTS
The
Coast360 Business Online stop payment feature allows you to place a stop
payment request on personal checks written from your Credit Union account. We
reserve the right to revoke your request if the check has already been accepted
for payment and processed, or if the stop payment request has been received
within twenty-four (24) hours before the check being presented for payment. It
is your responsibility to renew stop payment requests that have or will
expire.
CONTACT
INFORMATION UPDATES
Primary
account holders can update their mobile, home, and work telephone number
through Coast360 Business Online.
A
service fee will be charged to your account for handling returned undeliverable
mail or e-mail as stated in the Common Fee Schedule.
TRANSACTIONS
AVAILABLE
You may
use Coast360 Business Online to perform the following transactions:
· Obtain
account/loan balance and history;
· Obtain
loan payment due date and payoff information;
· Obtain
last dividend date and amount through account history;
· Verify
payments of specific checks;
· Transfer
funds from your Checking and Savings Accounts
· Download
transaction information to personal financial management software;
· Make
loan payments;
· Transfer
funds from your Checking and Savings Accounts to accounts of other
members.
· Pay
bills through Bill Pay from your Coast360 Checking Account(s);
· Communicate
with Coast360 using the Secure Messages feature for other transactions
permitted by Coast360.
· ACH
Transfers
· Wire
Transfers
· Other
features as added.
You may
use Coast360 Business Mobile to also perform the following transactions:
·
Block/Unblock your card
· Report your
card lost/stolen
· Set up
card controls
· Make a
deposit via Mobile Deposit.
Transactions
involving your deposit account(s), including checking account stop payment
requests, will be subject to the terms of your Membership and Account
Agreement, and transactions involving a line of credit account will be subject
to your Loan Agreement and Disclosures, as applicable.
SERVICE
LIMITATIONS
The
following limitations on Coast360 Business Online transactions may apply when
using the services listed above:
Transfers
Funds
can be transferred immediately or on a future date between your Business Share
Savings Account and your Business Checking Account(s). Your transfer
instructions shall be given the same legal effect as a written and signed
document. The number of transfers from a Savings or Money Market account is
limited to six per statement cycle. For more Details see the Coast360 Federal
Credit Union Business Membership Agreement. If a hold has been placed on
deposits made to a Deposit Account from which you wish to transfer funds, you
cannot transfer the portion of the funds held until the hold expires. There is
a maximum dollar limit on any transfer equal to the available balance in your
Eligible Business Account. Funds can be transferred immediately or on a future
date between your business checking, savings and money market accounts. If an
Eligible Business Account has insufficient funds to complete a transfer as of
the date of the transfer, the transfer may not be completed. If we, in our sole
discretion, decide to complete the transfer, we may require you to promptly pay
the overdraft and charge you an overdraft fee. We are not, however, under any
obligation to allow an overdraft to be created. All transfers are effective
when you complete and submit the transfer instructions to us online.
Account
Information
The
account balance and transaction history information may be limited to recent
account information involving your account(s). Also, the availability of funds
for transfer or withdrawal may be limited due to the processing time for ATM
transactions and our Funds Availability Policy.
Secure
Messages
Coast360
may not immediately receive communications through Secure Messages that you
send, and Coast360 will not take action based on requests received from Secure
Messages, until Coast360 receives your message and has a reasonable opportunity
to act. You may send and receive Secure Messages, which may include
attachments, when necessary. We are not responsible for undelivered or
incorrect notifications and/or Secure Messages for reasons that are outside our
control. If you need to contact Coast360 immediately regarding an unauthorized
transaction or stop payment request, you may call our Contact Center at (671)
477-8736 or toll-free from the U.S. mainland at 1-866-217-4858 during operation
hours.
Mobile
Deposit
The
Credit Union offers the ability to remotely deposit checks through the Mobile
Deposit feature. The use of this application is made available based on
specific member eligibility and requires agreement and acceptance of separate
terms and conditions. Please visit www.coast360fcu.com, call our
Contact Center at (671) 477-8736 or toll-free from the U.S. mainland at
1-866-217-4858 during operation hours for additional information or eligibility
requirements.
Small
Business Bill Pay
The
Small Business Bill Pay service is made available to you under guidelines
described in the Small Business Bill Pay Terms of Service. The disclosure is
presented upon registration for the Bill Pay service. You authorize the Credit Union
to charge your designated Checking Account(s) for any transactions processed
through the use of our Bill Pay service, including all charges as shown on our
Common Fee Schedule associated with the Bill Pay service. This service may be
revoked at any time by the Credit Union and any payments scheduled may be
canceled at any time without any further notification in the event of misuse,
fraud, abuse, and/or any other violations of regulations described in this
disclosure. Furthermore, your enrollment to the Bill Pay service may be subject
to termination if there are no active Bill Pay activity, or if you do not
utilize your online banking account within 6 months.
Coast360
Card Control
Coast360
Card Control allows you to set control preferences (“Preferences”) and alerts
(“Notifications”) for Coast360 debit cards including, but not limited to,
turning the card on/off. Notifications may be sent via texts or push messages.
We will not charge a fee for sending notifications, but your service provider
might charge you for texts or push messages.
Setting
Preferences will not guarantee that designated transactions will be prevented,
limited, or approved or those particular notifications will be generated or
received. Coast360 Card Control depends on several factors including, but not
limited to, your card and account status, merchant-provided transaction
identifiers, merchant practices, GPS, your location, the status of your mobile
device, accessibility or utility over some networks, particularly roaming, or
other errors, interruptions, delays, or failures in the processing of your preferences.
We
assume no liability for the unintended denials or approvals in which Coast360
Card Control was the determining factor or for the timeliness, reliability, deletion,
non-delivery, or misdelivery of any notifications we may send you whether
received or not received by you and we will not be liable for any losses caused
by any actions you take in reliance of denials, approvals, or notifications or
your failure to respond to the denials, approvals, or notifications.
You may
cancel or change your preferences under options in Coast360 Card Control or you
may contact us for assistance.
Credit Review
For
ACH and Wire Transfer services, you are subject to a satisfactory credit review
by us from time to time, at our sole option and discretion, and in accordance
with our established credit criteria. You shall, upon our request, provide to
us any such credit related information and assistance as we may require to
perform any such review. Your failure to meet such standards in the sole
discretion of the Credit Union or to provide such information or assistance
when requested shall constitute a breach of this Agreement and shall permit us
to terminate this Agreement and Services.
ACH Credit and Debit
Entries
Your
use of the ACH Credit and Debit Entries functions on Business Online Banking
will be governed by the ACH Services Addendum in addition to this Agreement.
You may determine which individual employees are authorized to (i) input ACH
Credit and Debit Entries, and (ii) transmit ACH Entries. Those individuals who
are given access to the ACH Credit and Debit Entries function will be
considered Company Authorized Representatives in the same fashion as those Company
Authorized Representatives identified in the ACH Services Addendum.
Wire Transfers
Your use
of the Wire Transfer function on Coast360 Business Online Banking will be
governed by the Funds Transfer Agreement and Authorization on file with the
Credit Union (if applicable) in addition to this Coast360 Business Online
Banking Agreement.
You
understand and agree that it is your responsibility to provide accurate routing
and account numbers, and complete beneficiary information to the Credit Union.
To the extent not prohibited by law, you agree that the wire transfers are
irrevocable and that the sole obligation of the Credit Union is to exercise
ordinary care in processing this wire transfer and that it is not responsible
for any losses or delays which occur as a result of any other party’s
involvement in processing the transfer. The beneficiary’s bank may make payment
based upon the beneficiary’s account number as entered by you, even if it
identifies a person different from the named beneficiary.
Wire Transfer fees may
be found in the Common Fee Schedule.
BUSINESS
USERS
You
agree to the terms and conditions of the Coast360 Business Online Agreement and
ACH Services Addendum, and any other Account Agreement or Disclosure by any subsequent amendments
related to Coast360 Business Online and transactions or functions performed
using these services.
FEES AND
CHARGES
Coast360
Business Online, Coast360 Business Mobile, Small Business Bill Pay, Coast360 Card
Control, eStatements, ACH and Wire Transfer services are available features in
our business online banking platforms and are subject to the Service Package
Fees as stated in our Common Fee Schedule. Modifications to your current
service package must be submitted no later than the 15th of each month.
Transfers
or check withdrawals from your line of credit account may be subject to charges
under the terms and conditions of your Loan Agreement and Disclosure.
PERIODIC
STATEMENTS
Transfers,
withdrawals, and bill payments transacted through Coast360 Business Online will
be recorded on your periodic statement. You will receive a statement monthly
unless there is no transaction in a particular month. In any case, you will
receive a statement at least quarterly.
ELECTRONIC DISCLOSURE AGREEMENT
Accessing
your account(s) through Coast360 Business Online
and Coast360 Business Mobile services confirms your ability to access Coast360
eStatements. Upon accepting the terms and conditions for online banking, you
agree to be automatically enrolled in Coast360 eStatements and confirm
you
understand that Coast360 will no longer be providing you with a monthly paper
statement. You will instead receive an
e-mail notification that your statement(s) are available online, generally 2-5
days after your statement cycle
E-mail Address
In
order to receive our statement notification, you must establish and maintain an
accurate e-mail address with the Credit Union. If you change your e-mail
address, it is your responsibility to notify us of your new address as soon as possible to avoid delays in receiving your
eStatement.
Returned
E-mailed eStatement Notification
A returned e-mailed eStatement notification message is
comparable to a returned mailed paper statement and will result in the
assessment of a returned mail statement fee. A second returned e-mailed
eStatement notification message will result in the assessment of another
returned mail statement fee and the reversion of your eStatement service to
paper statements. Upon reversion to paper statements, you will be assessed a
monthly paper statement fee thereafter. Please refer to the Common Fee Schedule
for more details.
Accessing
Your eStatements
To access your eStatements online, simply log into
Coast360 Business Online and view your statements online.
Error
Resolution
You understand the importance of your role in preventing
misuse of your account. You agree to promptly
examine your statement and notify us immediately of any errors on your account.
We must hear from you no later than sixty (60) days
after we sent the first statement on which the problem appears. You may contact
us at (671) 477- 8736 (toll-free from the U.S. Mainland at
1-866-217-4858.
Change
in Terms
It may be necessary from time to time, to change the
terms or conditions regarding your statement access.
In the event such a change is necessary, we will display a message via e-mail
notification or by written notification.
Other
Account Related Information
We often include with your paper account statement other
periodic notices that relate to account
notices or regulatory information, otherwise known as statement inserts. When
you agree to accept electronic statements, you
also agree to receive other notices by electronic delivery.
Cancellation of eStatements
You
have the right to terminate your eStatements access and receive paper
statements at any time upon delivery of
written notice to Coast360. If you wish to cancel eStatements and resume
receipt of paper statements, you may
log into your account and select the option to revert to paper statements or
call (671) 477-8736 for further assistance. Reversion to paper statements will
result in the subsequent assessment of a monthly paper statement fee.
If you unenroll in eStatements and wish to resume
receiving eStatements in the future, it will
be necessary for you to go through the sign up process again.
Coast360 has the right to terminate its obligation to
provide eStatements service to you upon ten (10) days of prior written notice (e-mail
acceptable).
ACCOUNT
INFORMATION DISCLOSURE
We will
disclose information to any agent, independent contractor, designee, or
assignee that Coast360 may in its sole discretion select to conduct Coast360 Business Online, Coast360 Business Mobile, Mobile
Deposit, Small Business Bill Pay, or Coast360 Card Control service transactions
that you may request on your behalf.
CREDIT
UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do
not complete a transfer to or from your account on time or in the correct
amount according to our agreement with you and the instructions you transmit,
we will be liable for your actual losses or damages. However, Coast360 will not
be liable:
•
If, through no fault of ours, you do not have adequate funds in
your account to complete a transaction, your account is closed, or the
transaction amount would exceed your credit limit on your line of credit, if
applicable.
•
If you used the wrong access code or you have not properly
followed any applicable computer, Internet, or Coast360 user instructions for
making transactions.
•
If your computer fails or malfunctions or the Coast360 Business Online, Coast360 Business Mobile, Small
Business Bill Pay, or Card Control services were not properly working and such
problem should have been apparent when you attempted such transaction.
•
If circumstances beyond our control (such as fire, flood,
telecommunication outages, postal strikes, equipment, or power failure) prevent
the initiation or completion of the transaction.
•
If the funds in your account are subject to an administrative
hold, legal process, or other claims.
•
If you have not given Coast360 complete, correct, and current
instructions to process a transfer.
•
If the error was caused by a system beyond Coast360’s control
such as a telecommunication system or your Internet service provider.
•
If there are other exceptions as established by Coast360 from
time to time.
TERMINATION
OF COAST360 BUSINESS ONLINE SERVICES
You
agree that we may terminate this Agreement and your use of the Coast360
Business Online services if you, or any authorized user of your account(s) or
access code, breach this or any other agreement with us; or if we have reason
to believe that there has been any unauthorized use of your account(s) or
access code; or if you or any authorized user of your account(s) or access code
have not utilized Coast360 Business Online services for 180 days. You or any
other party to your account can terminate this Agreement by notifying us in
writing. Termination of service will be effective the first business day
following receipt of your written notice. However, termination of this
Agreement will not affect the rights and responsibilities of the parties under
this Agreement for transactions initiated before termination.
NOTICES
Coast360
reserves the right to change the terms and conditions upon which this service
is offered. Coast360 will provide notice to you at least twenty-one (21) days
before the effective date of any change, as applicable or required by law.
Continued use of Coast360 Business Online services after receipt of the terms
and conditions will constitute acceptance of, and agreement to the terms and
conditions. Use of Coast360 Business Online is subject to existing regulations
governing your account(s) and any future changes to those regulations. You
agree that any electronic messages or records you transmit or create may be
used for any subsequent reference in the event of any dispute regarding your
account or any account transaction.
BILLING
ERRORS
Write or contact us at:
Coast360 Federal
Credit Union
450 Route 8
Maite, GU 96910
(671) 477-8736 (toll-free from the U.S. mainland at 1-866-217-4858)
In case
of errors or questions about your Coast360 Business Online, Coast360 Business
Mobile, or Small Business Bill Pay transactions, send a Secure Message through
Coast360 Business Online or Business Mobile, call us at the phone number or
write to us at the address set forth above as soon as you can. We must hear
from you no later than sixty (60) days after we sent the first statement on
which the problem appears.
a.
Tell us your name and account number.
b.
Describe the transaction you are unsure about and explain as clearly
as you can why you believe it is an error or why you need more
information.
c.
Tell us the dollar amount of the suspected error.
Our
business days are Monday – Thursday 9:00 am to 4:00 pm (ChST), Friday 10:00 am
to 6:00 pm (ChST) and Saturday 9:00 am to 1:00 pm (ChST). Sundays and holidays
are not included.
ENFORCEMENT
You
agree to be liable to Coast360 for any liability, loss, or expense as provided
in this Agreement that Coast360 incurs as a result of any dispute involving
your account(s) or services. You authorize Coast360 to deduct any such
liability, loss, or expense from your account without prior notice to
you.
This
Agreement shall be governed by and construed under the laws of the Territory of
Guam as applied to contracts entered into solely between residents of, and to
be performed entirely in such territory. In the event either party brings a
legal action to enforce the Agreement or collect any overdrawn funds on
accounts accessed under this Agreement, the prevailing
party shall be entitled, subject to Guam law, to payment by the other party of
its reasonable attorney’s fees and costs, including fees on any appeal,
bankruptcy proceedings, and any post-judgment collection actions, if
applicable.
Should
any one or more provisions of this Agreement be determined illegal or
unenforceable in any relevant jurisdiction, then such provision shall be
modified by the proper court, if possible, but only to the extent necessary to
make the provision enforceable and, such modification shall not affect any
other provision of this Agreement.