This Agreement or contract covers your rights and responsibilities, as well as those of Coast360 Federal Credit Union (“Coast360” or “Credit Union”) regarding Coast360 Business Online Banking and Coast360 Business Mobile service and any of its features. Coast360 Business Online Banking and Coast360 Business Mobile allow you to electronically communicate with Coast360 and initiate account transactions, bill payments and funds transfers through your account(s). In this Agreement, the words "you," "yours," and “member(s)” refer to those who request and use Coast360 Business Online, Coast360 Business Mobile, Coast360 Card Control,  Small Business Bill Pay, Mobile Deposit services and eStatements including any joint owners of accounts accessed under this Agreement or any authorized users of this service. The words "we," "us," and "our" mean Coast360. The word "account" means any one or more share and/or loan accounts you have with Coast360. By requesting and using the Coast360 Business Online and Coast360 Business Mobile services, each of you, jointly and severally, agree to the terms and conditions in this Agreement, the Credit Union’s Membership and Account Agreements and any subsequent amendments.



The Credit Union provides you with access to your account over the Internet via Coast360 Business Online and Coast360 Business Mobile applications. Access and usage of these applications and any of the features are made available to authorized users under conditions described in this document, and in terms of agreements required when using, or enrolling into each separate feature such as Transfers to/Withdrawals From another financial institution, Bill Pay, Alerts, Stop Payments, Card Control, and Mobile Deposits.


Access is a privilege and may be revoked at any time without any prior notice in the event of suspicion of fraud as determined by the Credit Union staff or reported by you. Specific data about your online access, including your location and computer or mobile device identifying information, are recorded and monitored for security purposes. The Credit Union provides you with the tools to monitor your online account access via the “User Activity” feature. These and other security features can be accessed from Coast360 Business Online. It is your responsibility to monitor and report any unusual online account activity. 



Coast360 Business Online and Coast360 Business Mobile allow for convenient access to your account information 24 hours a day. 


Coast360 Business Online System Requirements 

To use Coast360 Business Online you must have Internet access, the most current web browser, as well as your User ID and Password. Third-party fees may apply for data and internet access. Contact your mobile or internet carrier for additional information. 


Coast360 Business Mobile Application Requirements 

To use Coast360 Business Mobile, you must have a mobile device with internet access and with the most current iOS or Android™ Operating System or a version before the most current version. You must also have your User ID and Password. Third-party fees may apply for data and internet access. Contact your mobile or internet carrier for additional information. 


To access your account, download the Coast360 Federal Credit Union Mobile Application from your device’s application store. The Operating System version must be compatible with the latest version of the application, as determined by your device’s application store. 



A phone number and an e-mail address are required to access Coast360 Business Online. It is your responsibility to maintain the most current phone numbers and email addresses with the Credit Union. 


We may remind you of an invalid e-mail address on file as you log into Coast360 Business Online and may reset your statement selection back to paper statements if a current e-mail address is not provided. A service fee may be charged to your account for handling returned undeliverable e-mails as stated in the Common Fee Schedule.


We will use the primary Coast360 Business Online e-mail address to notify you: 

·    Whenever a new message is received within your Coast360 Business Online Secure Message box; 

·    Of any exceptions that occurred when processing your Bill Payments, Mobile Deposits, or Card Control; 

·    Of any exceptions that occurred when transferring funds between other financial institutions; 

·    When your statement is available online;

·    Of any account-related promotions and additional information. 



Your Coast360 Business Online user ID and password are required for Coast360 Business Online access. A password can be eight (8) to thirty-two (32) alphanumeric characters, including most special characters. You are responsible for securely maintaining your account number or Coast360 Business Online User ID and Password. You are responsible for transactions by you and your authorized users. Unauthorized or suspicious account access should be reported immediately. 


By establishing a user ID and password, you and your authorized users agree to these best practices:

a.  Never disclose your user ID and password or otherwise make it available to anyone, including other joint owners on the account.

b.  Never disclose your password to Coast360.

c.  Regularly change your password and use special characters to make it more secure. Avoid words that can be found in any personal identification documents or dictionary. For security purposes, your password must meet these complex requirements:

d.  8-32 characters total

e.  At least 1 uppercase letter

f.  At least 1 lowercase letter

g.  At least 1 number

h.  At least 1 of these special characters: ~!@#$%^&*()_+-={}|:;=?,./



The Coast360 Business Online Alerts system is designed to notify you of specific actions taking place on your account, for security purposes or as specified by you. Customized Transactional Alerts (“Alerts”) allow you to receive information about your account including balance changes, checks cleared, particular transaction types, loan payments due or past due, and maturity dates via email. You may initiate, change or cancel your customized Alerts through Coast360 Business Online.


Up to three (3) e-mail addresses can be configured to deliver any of the available alert notifications. It is your responsibility to maintain these e-mail addresses. 


Alerts are designed to give you timely notice of specific events, but may not always provide immediate notice. You may encounter errors, interruptions, delays, or failures in the receipt of your Alerts. We cannot guarantee, nor assume liability for losses or damages in connection with, the timeliness, delivery, misdelivery, reliability, totality, or deletion of Alerts, whether received or not by you and any actions you take or do not take in reliance of Alerts or your failure to respond to Alerts. The Credit Union may deactivate, without any prior notice, any alerts set up on closed accounts or those that were sent to an e-mail address that is returned undeliverable. 




If you have used Coast360 Business Online to schedule future, one-time or recurring transfers within your account, to another Coast360 member’s account, or an account at another financial institution, you can cancel those transfers, provided the funds to be transferred have not yet been withdrawn from your Coast360 account or the debit has not yet been sent to our ACH Operator for processing. 



The Coast360 Business Online stop payment feature allows you to place a stop payment request on personal checks written from your Credit Union account. We reserve the right to revoke your request if the check has already been accepted for payment and processed, or if the stop payment request has been received within twenty-four (24) hours before the check being presented for payment. It is your responsibility to renew stop payment requests that have or will expire. 



Primary account holders can update their mobile, home, and work telephone number through Coast360 Business Online.


A service fee will be charged to your account for handling returned undeliverable mail or e-mail as stated in the Common Fee Schedule. 



You may use Coast360 Business Online to perform the following transactions: 

·    Obtain account/loan balance and history; 

·    Obtain loan payment due date and payoff information; 

·    Obtain last dividend date and amount through account history; 

·    Verify payments of specific checks; 

·    Transfer funds from your Checking and Savings Accounts 

·    Download transaction information to personal financial management software; 

·    Make loan payments;

·    Transfer funds from your Checking and Savings Accounts to accounts of other members. 

·    Pay bills through Bill Pay from your Coast360 Checking Account(s); 

·    Communicate with Coast360 using the Secure Messages feature for other transactions permitted by Coast360. 

·    ACH Transfers

·    Wire Transfers

·    Other features as added. 


You may use Coast360 Business Mobile to also perform the following transactions: 

·    Block/Unblock your card 

·    Report your card lost/stolen

·    Set up card controls

·    Make a deposit via Mobile Deposit. 


Transactions involving your deposit account(s), including checking account stop payment requests, will be subject to the terms of your Membership and Account Agreement, and transactions involving a line of credit account will be subject to your Loan Agreement and Disclosures, as applicable. 



The following limitations on Coast360 Business Online transactions may apply when using the services listed above: 



Funds can be transferred immediately or on a future date between your Business Share Savings Account and your Business Checking Account(s). Your transfer instructions shall be given the same legal effect as a written and signed document. The number of transfers from a Savings or Money Market account is limited to six per statement cycle. For more Details see the Coast360 Federal Credit Union Business Membership Agreement. If a hold has been placed on deposits made to a Deposit Account from which you wish to transfer funds, you cannot transfer the portion of the funds held until the hold expires. There is a maximum dollar limit on any transfer equal to the available balance in your Eligible Business Account. Funds can be transferred immediately or on a future date between your business checking, savings and money market accounts. If an Eligible Business Account has insufficient funds to complete a transfer as of the date of the transfer, the transfer may not be completed. If we, in our sole discretion, decide to complete the transfer, we may require you to promptly pay the overdraft and charge you an overdraft fee. We are not, however, under any obligation to allow an overdraft to be created. All transfers are effective when you complete and submit the transfer instructions to us online.


Account Information 

The account balance and transaction history information may be limited to recent account information involving your account(s). Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM transactions and our Funds Availability Policy. 


Secure Messages 

Coast360 may not immediately receive communications through Secure Messages that you send, and Coast360 will not take action based on requests received from Secure Messages, until Coast360 receives your message and has a reasonable opportunity to act. You may send and receive Secure Messages, which may include attachments, when necessary. We are not responsible for undelivered or incorrect notifications and/or Secure Messages for reasons that are outside our control. If you need to contact Coast360 immediately regarding an unauthorized transaction or stop payment request, you may call our Contact Center at (671) 477-8736 or toll-free from the U.S. mainland at 1-866-217-4858 during operation hours.


Mobile Deposit

The Credit Union offers the ability to remotely deposit checks through the Mobile Deposit feature. The use of this application is made available based on specific member eligibility and requires agreement and acceptance of separate terms and conditions. Please visit, call our Contact Center at (671) 477-8736 or toll-free from the U.S. mainland at 1-866-217-4858 during operation hours for additional information or eligibility requirements. 


Small Business Bill Pay

The Small Business Bill Pay service is made available to you under guidelines described in the Small Business Bill Pay Terms of Service. The disclosure is presented upon registration for the Bill Pay service. You authorize the Credit Union to charge your designated Checking Account(s) for any transactions processed through the use of our Bill Pay service, including all charges as shown on our Common Fee Schedule associated with the Bill Pay service. This service may be revoked at any time by the Credit Union and any payments scheduled may be canceled at any time without any further notification in the event of misuse, fraud, abuse, and/or any other violations of regulations described in this disclosure. Furthermore, your enrollment to the Bill Pay service may be subject to termination if there are no active Bill Pay activity, or if you do not utilize your online banking account within 6 months.


Coast360 Card Control

Coast360 Card Control allows you to set control preferences (“Preferences”) and alerts (“Notifications”) for Coast360 debit cards including, but not limited to, turning the card on/off. Notifications may be sent via texts or push messages. We will not charge a fee for sending notifications, but your service provider might charge you for texts or push messages.


Setting Preferences will not guarantee that designated transactions will be prevented, limited, or approved or those particular notifications will be generated or received. Coast360 Card Control depends on several factors including, but not limited to, your card and account status, merchant-provided transaction identifiers, merchant practices, GPS, your location, the status of your mobile device, accessibility or utility over some networks, particularly roaming, or other errors, interruptions, delays, or failures in the processing of your preferences.


We assume no liability for the unintended denials or approvals in which Coast360 Card Control was the determining factor or for the timeliness, reliability, deletion, non-delivery, or misdelivery of any notifications we may send you whether received or not received by you and we will not be liable for any losses caused by any actions you take in reliance of denials, approvals, or notifications or your failure to respond to the denials, approvals, or notifications.


You may cancel or change your preferences under options in Coast360 Card Control or you may contact us for assistance. 


Credit Review

For ACH and Wire Transfer services, you are subject to a satisfactory credit review by us from time to time, at our sole option and discretion, and in accordance with our established credit criteria. You shall, upon our request, provide to us any such credit related information and assistance as we may require to perform any such review. Your failure to meet such standards in the sole discretion of the Credit Union or to provide such information or assistance when requested shall constitute a breach of this Agreement and shall permit us to terminate this Agreement and Services.


ACH Credit and Debit Entries

Your use of the ACH Credit and Debit Entries functions on Business Online Banking will be governed by the ACH Services Addendum in addition to this Agreement. You may determine which individual employees are authorized to (i) input ACH Credit and Debit Entries, and (ii) transmit ACH Entries. Those individuals who are given access to the ACH Credit and Debit Entries function will be considered Company Authorized Representatives in the same fashion as those Company Authorized Representatives identified in the ACH Services Addendum.


Wire Transfers

Your use of the Wire Transfer function on Coast360 Business Online Banking will be governed by the Funds Transfer Agreement and Authorization on file with the Credit Union (if applicable) in addition to this Coast360 Business Online Banking Agreement.

You understand and agree that it is your responsibility to provide accurate routing and account numbers, and complete beneficiary information to the Credit Union. To the extent not prohibited by law, you agree that the wire transfers are irrevocable and that the sole obligation of the Credit Union is to exercise ordinary care in processing this wire transfer and that it is not responsible for any losses or delays which occur as a result of any other party’s involvement in processing the transfer. The beneficiary’s bank may make payment based upon the beneficiary’s account number as entered by you, even if it identifies a person different from the named beneficiary.

Wire Transfer fees may be found in the Common Fee Schedule.


You agree to the terms and conditions of the Coast360 Business Online Agreement and ACH Services Addendum, and any other Account Agreement or  Disclosure by any subsequent amendments related to Coast360 Business Online and transactions or functions performed using these services.



Coast360 Business Online, Coast360 Business Mobile, Small Business Bill Pay, Coast360 Card Control, eStatements, ACH and Wire Transfer services are available features in our business online banking platforms and are subject to the Service Package Fees as stated in our Common Fee Schedule. Modifications to your current service package must be submitted no later than the 15th of each month.


Transfers or check withdrawals from your line of credit account may be subject to charges under the terms and conditions of your Loan Agreement and Disclosure. 


Transfers, withdrawals, and bill payments transacted through Coast360 Business Online will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.



Accessing your account(s) through Coast360 Business Online and Coast360 Business Mobile services confirms your ability to access Coast360 eStatements. Upon accepting the terms and conditions for online banking, you agree to be automatically enrolled in Coast360 eStatements and confirm you understand that Coast360 will no longer be providing you with a monthly paper statement. You will instead receive an e-mail notification that your statement(s) are available online, generally 2-5 days after your statement cycle


E-mail Address

In order to receive our statement notification, you must establish and maintain an accurate e-mail address with the Credit Union. If you change your e-mail address, it is your responsibility to notify us of your new address as soon as possible to avoid delays in receiving your eStatement.


Returned E-mailed eStatement Notification

A returned e-mailed eStatement notification message is comparable to a returned mailed paper statement and will result in the assessment of a returned mail statement fee. A second returned e-mailed eStatement notification message will result in the assessment of another returned mail statement fee and the reversion of your eStatement service to paper statements. Upon reversion to paper statements, you will be assessed a monthly paper statement fee thereafter. Please refer to the Common Fee Schedule for more details.


Accessing Your eStatements

To access your eStatements online, simply log into Coast360 Business Online and view your statements online.


Error Resolution

You understand the importance of your role in preventing misuse of your account. You agree to promptly examine your statement and notify us immediately of any errors on your account. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. You may contact us at (671) 477- 8736 (toll-free from the U.S. Mainland at 1-866-217-4858.


Change in Terms

It may be necessary from time to time, to change the terms or conditions regarding your statement access. In the event such a change is necessary, we will display a message via e-mail notification or by written notification.


Other Account Related Information

We often include with your paper account statement other periodic notices that relate to account notices or regulatory information, otherwise known as statement inserts. When you agree to accept electronic statements, you also agree to receive other notices by electronic delivery.


Cancellation of eStatements

You have the right to terminate your eStatements access and receive paper statements at any time upon delivery of written notice to Coast360. If you wish to cancel eStatements and resume receipt of paper statements, you may log into your account and select the option to revert to paper statements or call (671) 477-8736 for further assistance. Reversion to paper statements will result in the subsequent assessment of a monthly paper statement fee.


If you unenroll in eStatements and wish to resume receiving eStatements in the future, it will be necessary for you to go through the sign up process again.


Coast360 has the right to terminate its obligation to provide eStatements service to you upon ten (10) days of prior written notice (e-mail acceptable).




We will disclose information to any agent, independent contractor, designee, or assignee that Coast360 may in its sole discretion select to conduct Coast360 Business Online, Coast360 Business Mobile, Mobile Deposit, Small Business Bill Pay, or Coast360 Card Control service transactions that you may request on your behalf. 



If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you and the instructions you transmit, we will be liable for your actual losses or damages. However, Coast360 will not be liable: 


     If, through no fault of ours, you do not have adequate funds in your account to complete a transaction, your account is closed, or the transaction amount would exceed your credit limit on your line of credit, if applicable. 

     If you used the wrong access code or you have not properly followed any applicable computer, Internet, or Coast360 user instructions for making transactions. 

     If your computer fails or malfunctions or the Coast360 Business Online, Coast360 Business Mobile, Small Business Bill Pay, or Card Control services were not properly working and such problem should have been apparent when you attempted such transaction. 

     If circumstances beyond our control (such as fire, flood, telecommunication outages, postal strikes, equipment, or power failure) prevent the initiation or completion of the transaction. 

     If the funds in your account are subject to an administrative hold, legal process, or other claims. 

     If you have not given Coast360 complete, correct, and current instructions to process a transfer. 

     If the error was caused by a system beyond Coast360’s control such as a telecommunication system or your Internet service provider.

     If there are other exceptions as established by Coast360 from time to time.



You agree that we may terminate this Agreement and your use of the Coast360 Business Online services if you, or any authorized user of your account(s) or access code, breach this or any other agreement with us; or if we have reason to believe that there has been any unauthorized use of your account(s) or access code; or if you or any authorized user of your account(s) or access code have not utilized Coast360 Business Online services for 180 days. You or any other party to your account can terminate this Agreement by notifying us in writing. Termination of service will be effective the first business day following receipt of your written notice. However, termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination. 



Coast360 reserves the right to change the terms and conditions upon which this service is offered. Coast360 will provide notice to you at least twenty-one (21) days before the effective date of any change, as applicable or required by law. Continued use of Coast360 Business Online services after receipt of the terms and conditions will constitute acceptance of, and agreement to the terms and conditions. Use of Coast360 Business Online is subject to existing regulations governing your account(s) and any future changes to those regulations. You agree that any electronic messages or records you transmit or create may be used for any subsequent reference in the event of any dispute regarding your account or any account transaction. 



Write or contact us at:

Coast360 Federal Credit Union

450 Route 8

Maite, GU 96910
(671) 477-8736 (toll-free from the U.S. mainland at 1-866-217-4858)


In case of errors or questions about your Coast360 Business Online, Coast360 Business Mobile, or Small Business Bill Pay transactions, send a Secure Message through Coast360 Business Online or Business Mobile, call us at the phone number or write to us at the address set forth above as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.


a.  Tell us your name and account number. 

b.  Describe the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. 

c.  Tell us the dollar amount of the suspected error. 

Our business days are Monday – Thursday 9:00 am to 4:00 pm (ChST), Friday 10:00 am to 6:00 pm (ChST) and Saturday 9:00 am to 1:00 pm (ChST). Sundays and holidays are not included. 



You agree to be liable to Coast360 for any liability, loss, or expense as provided in this Agreement that Coast360 incurs as a result of any dispute involving your account(s) or services. You authorize Coast360 to deduct any such liability, loss, or expense from your account without prior notice to you. 


This Agreement shall be governed by and construed under the laws of the Territory of Guam as applied to contracts entered into solely between residents of, and to be performed entirely in such territory. In the event either party brings a legal action to enforce the Agreement or collect any overdrawn funds on accounts accessed under this Agreement, the prevailing party shall be entitled, subject to Guam law, to payment by the other party of its reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgment collection actions, if applicable. 


Should any one or more provisions of this Agreement be determined illegal or unenforceable in any relevant jurisdiction, then such provision shall be modified by the proper court, if possible, but only to the extent necessary to make the provision enforceable and, such modification shall not affect any other provision of this Agreement.