Online Banking FAQs

Forgot Password
If you do not remember your password, you can reset your password by clicking the "Forgot Password" link on the login page or in your mobile app. Your user ID is required to proceed. For your security, you will receive a verification code via text or phone call to any one of the selected phone numbers we have on file for you. 

View forgot password tutorial for detailed instructions. 

Making a Transfer
You can transfer funds to other members and to your accounts at other financial institutions. Click "TRANSFERS" and select "Make a Transfer" to get started. 

View transfer tutorial to learn how to set up your transfers and add other accounts to transfer into. 

Updating Account Information
Log in using your mobile app or web browser and either click your name (if using the browser) or "Menu" (if using the mobile app) on the top right-hand corner of your screen. In the drop-down, select "Profile" and click "Contact Information". You can update your phone number(s), home and mailing address, email address, employer, occupation, and other information. 

View updating information tutorial for detailed instructions. 

Click here for full list of Online Banking FAQs

For inquiries or assistance with other features and services through online banking, call us at 671-477-8736 or toll-free from the U.S. mainland at 1-866-217-4858. You may also leave us a message via our Contact Us portal.