Do you offer mobile banking?

Yes. Click here to learn more about Coast360's mobile app, Coast360 Mobile. You may download our app by searching "Coast360" on Google Play or App Store. NOTE: Must have a valid email address in our files to proceed with enrollment.

How can I get a copy of my credit report?

The federal government requires that each of the three national credit-reporting agencies—Experian, Equifax, and TransUnion—gives you a free credit report every year. You can request a free copy of your credit report by visiting AnnualCreditReport.com . According to the Federal Trade Commission, the only authorized online source is at annualcreditreport.com . Consumers should be aware that there are many sites out there that claim to offer “free” credit reports but often charge you for another product if you accept the report. To request your credit report by phone, call (877) 322–8228. To request your credit report by mail, write to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281. Do not contact the individual credit-reporting agencies.

I need to place a stop payment on a check. How can I do that?

You can request for a stop payment on your check via Coast Online . Coast by Phone, in person, or by calling our Contact Center at 671.477.8736. Please be ready to provide the following information: check number, the date the check was written, amount of the check, and the name of the payee. You may be charged $13 per stop payment.

Is my money that I have on deposit at Coast360 insured?

Your money is insured by the National Credit Union Administration (NCUA), an independent agency of the United States Government. Your savings is federally insured up to $250,000 and backed by the full faith and credit of the United States Government. Read more about NCUA’s Your Insured Funds .

What is “phishing”?

Phishing is the act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The e-mail directs the user to visit a website where they are asked to update personal information, such as passwords and credit card, social security, and account numbers that the legitimate organization already has. The website, however, is bogus and set up only to steal the user’s information. Coast360 does not send any requests for your personal/account information via email. View our Security Tips for more information on protecting your personal information.

What is “vishing”?

Vishing is the telephone equivalent of phishing. Vishing is the act of using the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business, and fools the victim into thinking he or she will profit. Coast360 will not contact you requesting for your personal/account information via telephone. View our Security Tips for more information on protecting your personal information.

What should I do if I think I’ve been a victim of identity theft?

If you feel you have been a victim of identity theft, contact the Federal Trade Commission’s (FTC) Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338); by mail: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or online.

How do I deposit my check using the app?

In the Coast360 mobile app, select “Mobile Deposits” and choose the account to deposit the check into. Follow the instructions on the screen.

How do I set up a Travel Notice?

You can set up a Travel Notice through Coast360 Online/Mobile or stop by any of our member centers. Click here to learn more.

What are the daily limits for a VISA check card?

You may withdraw up to $500 from an ATM per day. The max POS purchase is $2,500 a day. Over the counter withdrawals are not limited.

What interest rate do you pay on a Term Share?

Divident rates on Term Shares vary and are based on the term and on the opening balance of the account. Visit our Rate and Fee Schedule for more on current rates.

How do credit unions differ from banks?

Credit unions are non-profit and exist to help people, not to make a profit. As such, all earnings are returned to their members in the form of high-interest savings and low rate loans. A volunteer board of directors, elected by the members, governs a credit union. With their vote, each member has a direct impact on the direction of the credit union. Also, "people helping people" is the credit union philosophy. A credit union's goal is to serve all of their members equally and provide charitable contributions to their community. Credit unions are owned by their members. Each member gets one vote and an equal say in how the credit union is run. Click here to learn more.

Where is Coast360 located and what are your hours?

We have three conveniently located member service centers in Dededo, Upper Tumon and Maite. We are open Monday – Thursday from 9 am – 4 pm, Friday from 10 am – 6 pm and Saturday from 9 am – 1 pm.

How do I sign up for direct deposit?

If your employer offers direct deposit, give the payroll department our credit union’s routing number 321481612 and your account (member) number. You may also visit any of our member service centers to pick up a direct deposit form to provide to your employer.

How do I log in to online banking?

Input your User ID and Password and select Login.

What are the daily limits for a VISA check card?

You may withdraw up to $500 from an ATM per day. The max POS purchase is $2,500 a day. Over the counter withdrawals are not limited.

Frequently Asked Questions

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